Refund policy
Refund Policy
Last updated: 14th of September 2025
We want you to love your purchase from Someone Cares Cosmetics. If for any reason you are not completely satisfied, this Refund Policy explains your rights and options.
Returns
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You may return unopened and unused products within 14 days of delivery for a full refund or exchange.
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To be eligible, products must be in their original packaging, sealed, and in the same condition you received them.
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Due to hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.
How to Return
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Email us at care@someonecarescosmetics.com with your order number and reason for return.
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We will provide you with return instructions and the return address.
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Customers are responsible for return shipping costs unless the product is faulty or incorrect.
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We recommend using a tracked service, as we cannot guarantee receipt of items lost in transit.
Refunds
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Once your return is received and inspected, we’ll notify you if your refund is approved.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the product was faulty, damaged, or incorrect.
Exchanges
If you received a faulty or incorrect product, please contact us within 7 days of delivery. We’ll replace the item at no extra cost.
Non-Returnable Items
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Opened or used skincare products.
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Gift cards.
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Sale or clearance items (unless faulty).
Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank account.
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Then contact your bank or credit card company (processing time may vary).
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If you’ve done all of this and still haven’t received your refund, contact us at care@someonecarescosmetics.com
Contact Us
For questions about returns or refunds, please reach out:
Someone Cares Cosmetics
📧 Email: care@someonecarescosmetics.com