Shipping policy
Last updated: 14th of September 2025
At Someone Cares Cosmetics, we aim to deliver your order quickly, securely, and with care. This Shipping Policy explains how we process and deliver your purchases.
Processing Times
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Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
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During busy periods (such as product launches, holidays, or promotions), processing may take a little longer.
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You will receive a confirmation email once your order has been dispatched.
Shipping Rates & Delivery Times
We offer the following shipping options:
UK Delivery
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Standard Shipping: FREE, 2-3 business days
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Express Shipping: £6.95, 1–2 business days
International Delivery
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Europe: £9.95, 5–10 business days
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Rest of the World: £14.95, 7–14 business days
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Delivery times may vary depending on your country and local customs.
Note: All delivery times are estimates. Once shipped, we are not responsible for delays caused by couriers, customs, or unforeseen circumstances.
Order Tracking
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Once dispatched, you will receive a shipping confirmation email with tracking details (if available for your shipping option).
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Tracking updates may take 24–48 hours to appear.
Customs, Duties & Taxes
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For international orders, customs duties, import taxes, and local handling fees may apply.
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These charges are the responsibility of the customer. We recommend checking your country’s import rules before ordering.
Missing, Damaged, or Lost Orders
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If your order has not arrived within the estimated delivery timeframe, please contact us at care@someonecarescosmetics.com.
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If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
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Once an order is marked as “Delivered” by the courier, we cannot accept liability for lost or stolen parcels.
Shipping Restrictions
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We currently ship from the UK.
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Some products may not be available for delivery to certain countries due to local regulations on skincare or cosmetic products.
Contact Us
If you have questions about your order or shipping, please contact us:
Someone Cares Cosmetics
📧 Email: care@someonecarescosmetics.com